HydroJug Shipping Policy
Order Processing Time
At HydroJug, we prepare your orders with care. Typical order packing and fulfillment require 2-3 business days. During high-demand periods such as sales events or new product releases, processing times may extend to 5-10 days.
Orders including custom etching are treated as made-to-order and may need additional time beyond the typical window.
Please note that orders placed on weekends or major holidays will begin processing on the next business day.
Shipping Timeline
The shipping period—whether standard or expedited—starts once your order leaves our warehouse, not at the time of purchase confirmation.
Delivery estimates are provided to help you plan but they are not guarantees; shipping carriers experience variability in delivery times.
Shipping Costs and Options
Shipping fees are calculated and displayed during checkout based on your address and the items in your cart.
- Enjoy free standard shipping on orders over $54.99.
- When available, expedited shipping options will appear at checkout with costs and estimated delivery windows clearly shown before payment.
Tracking Your Order
Once your order ships, HydroJug will send tracking information immediately. If your tracking status does not update for several days, it usually means the carrier has not scanned the package recently. We recommend waiting a day or two before contacting us.
Shipping Damage and Lost Packages
If your order arrives damaged, please report it to HydroJug within seven days of delivery. To qualify, the damage must be documented with photos, and stickers or tags must still be attached to the item.
HydroJug is not responsible for packages lost, stolen, or damaged after delivery, or for orders shipped to incorrect addresses entered by the customer at checkout. Please verify your shipping details carefully before submitting your order.
Unclaimed or Undelivered Packages
Packages that remain unclaimed or undelivered and are not returned to HydroJug will not be refunded.
If a returned package arrives back at our warehouse, HydroJug will issue a refund minus any applicable fees.
Contact for Shipping Issues
If you have questions or concerns about your shipment after following the above guidance, please reach out via our contact page or email us directly at dwaynelewis695797@outlook.com.